Dedicated professional skilled in overseeing all phases of comprehensive IT solutions development projects tailored to achieve client requirements. Proven strengths in best practices implementation, time management, technical documentation, budget tracking and systems development. Adeptly correlate technologies and approaches to achieve client requirements. Identify and resolve issues, assess and mitigate risks, facilitate project meetings and oversee logistics and staffing. Excellent communicator with proven liaison skills. Currently pursuing BS in Information Technology and Project Management Professional (PMP) certification.

Test Development, Schedule & Execution  /  Project Management  /  Help Desk Support

IT Storage Solutions  /  Systems Implementation  /  Troubleshooting

EMC, New York, NY                                                                                                            2006 – Present

Senior Architect

Manage a global e-mail archiving solution for The Bank of New York Mellon supporting locations in North America, the United Kingdom, and Asia. Interface with staff from several internal departments to coordinate e-mail retention policies and mailbox size management policies; direct local and remote teams of up to 6 members, including overseeing training, mentoring and performance assessments.

Key Achievements:

• Instrumental in the design, implementation, and maintenance of a global e-mail archiving solution supporting 40,000 end users for a Fortune 500 company.
• Commended for strong aptitudes managing consistent delivery of tailored professional products in a fast-paced, inter-organizational and highly collaborative environment.

 

Booz Allen Hamilton, Norfolk, VA                                                                                           2003 – 2006

Communications Manager

Manage U.S. Defense Intelligence Agency (DIA) Joint Reserve Intelligence Connectivity Program (JRICP) implemented at 27 U.S. military installations throughout the U.S. Review business practices and work with clients to define areas for improvement implement solutions. Interface with staff from several internal departments to coordinate data circuit provisioning; direct local and remote teams of up to 43 members, including overseeing training, mentoring and performance assessments. Establish and monitor Capability Maturity Model Integration (CMMI) process areas in maturity levels 2 and 3. Aid in completion of varied proposals in accordance with request for proposal (RFP) guidelines.

Lead installation, operation, and maintenance of Cisco routers, Catalyst 4500 & 6500 series switches, various CSU/DSU units and cryptographic systems, firewalls and other network security equipment. Serve as WAN subject-matter expert supervising seven staff in multi-contractor environment providing technical support for customer base of approximately 5,000.

Key Achievements:

• Instrumental in institution of CMMI for JRIP initiative; led team preparing formal Standard CMMI Appraisal Method for Process Improvement (SCAMPI) assessment to obtain level 3 maturity level and help organizations analyze processes, reveal crucial risks, set priorities, derive capability & maturity level ratings and perform realistic benchmarking.
• Earned employee award in recognition of outstanding performance during U.S. military Joint Reserve Intelligence Program – Information Management (JRIP-IM).
• Commended for strong aptitudes managing consistent delivery of tailored professional products in a fast-paced, inter-organizational and highly collaborative environment.
• Quickly learned communications and network architecture to move into Team Lead position and become an invaluable client asset.

WAMINET, Norfolk, VA                                                                                                                       2003

Cisco Recovery Engineer

Applied best practices to improve operational procedures by developing templates and documentation. Implemented engineering process to meet all network system requirements including Service Level Agreements (SLAs). Identified, evaluated and mitigated risks and issues. Managed fault detection, correlation, performance metrics and reporting. Worked with Project Services group to recommend and test effective global network solutions. Reviewed and maintained network equipment configuration standards. Resolved escalated issues pertaining to backbone routing, router configuration and Internet-related services. Mentored and guided technicians.

(CACI), Norfolk, VA                                                                                                                 2002 – 2003

NT / Exchange System Administrator

Served as Lead Microsoft Exchange 5.5 Site Administrator for two-server site. Monitored compliance with Defense Information Systems Agency (DISA) and Information Assurance Vulnerability Alert (IAVA) standards. Installed and configured Simple Network Management Protocol (SNMP) services on Windows NT and Windows 2000 servers for remote monitoring using What’s Up Gold software. Maintained and operated Windows 2000 Active Directory and NT 4.0 servers.

Key Achievements:

• Earned cash award and admiration of senior management for proactively identifying egregious personnel security violations.
• Increased internal and external e-mail performance by implementing an MS Exchange 5.5 Server at a secondary site, providing both increased performance and redundancy in event of server failure.
• Developed disaster recovery solution using Backup Exec software within MS Exchange Server environment enabling individual mailbox backup for executive-level users.

U.S. Navy, Various Locations                                                                                                  1994 – 1999

Information Systems Technician  / Instructor & Help Desk Technician, 1999 – 2002

Coordinated efforts of 7 repair technicians servicing 1,200 end users. Ensured that each workstation met standard configuration requirements and complied with Defense Information Systems Agency (DISA) standards. Provided technical instruction to educate U.S. military professionals in software and hardware topics relating to the Tactical Automated Mission Planning System compromised of NT workstations, Sun E-4000 and other UNIX-based systems. Delivered comprehensive lectures applying knowledge of instructor guides, workbooks, computerized reporting systems, evaluation and educational materials.

Key Achievements:

• Exhibited strong IT knowledge to earn immediate placement as organizational PC and LAN instructor.
• Designed and implemented a process for tracking Configuration Change Requests (CCR) made to each workstation.
• Improved student performance and retention by initiating incorporation of automated electronic technologies into classroom environment.

Data Systems Technician & Senior Network Administrator, 1994 – 1999

Served onboard U.S. Navy vessel as Senior Network Administrator maintaining, configuring and repairing 6 Timeplex Router / Bridges, 6 Cabletron MMAC Hubs, 2 Cisco 4000 routers, 13 active fiber-optic repeaters, 40 passive fiber-optic repeaters and 5 HP-UX UNIX-based TAC-III servers. Administered network backbone consisting of dual FDDI ring and 300+ workstations. Provided secure web browsing capabilities for all users using Cisco 4000 routers, Windows NT Proxy Server 2.0 and built-in NT security.

Supervised and coordinated efforts of 35 Help Desk repair technicians supporting 5,000+ end users in matters relating to hardware, software, workstation configuration and network account problems.

Key Achievements:

• Earned commendation for achieving significant savings of scarce resources by applying management and technical skills to complete 31 successful LAN assessments.
• Garnered professional award for instrumental contributions increasing efficiency of information system network by connecting six servers and two routers and configuring five LAN servers to achieve full duplexing capability.
• Received accolade from manager in performance evaluation as “absolutely the best technician and System Administrator I’ve ever seen,” possessing “exceptional” information systems expertise.
• Led migration of 5 Novell 3.x servers to 6 Windows NT 4.0; configured servers to run in single domain environment using Microsoft DNS, WINS, SQL Server and SMS 1.0 within a tightly constrained, six-month schedule on time and on budget.
• Installed and configured Microsoft Exchange 5.0 server with Internet Mail connector in both unclassified and classified environments.
• Unequalled energy and motivated evidenced by being selected ahead of 7 peers to serve in senior team leadership role.
• Superbly maintained Local Area Network and other systems by foreseeing problems and finding rapid, effective solutions to reduce system outages.

Bachelor of Science in Information Technology, pending 5/2007

Old Dominion University, Norfolk, VA

U.S. Navy Data Systems Technician Technical Training, 1994

Electronic Circuitry  ▪  Memory Theory  ▪  Computer Block Diagrams

Programming  ▪  Logic Functions  ▪  Transistor & Diode Theory

Troubleshooting Diagnostics  ▪  Operational Amplifiers  ▪  Control Rectifiers

Certifications

Cisco Certified Network Associate (CCNA)  ▪  MS Certified Professional (MCP)

CompTIA Network+  ▪  Certified Navy Instructor

Building Industry Consulting Service International (BICSI) Installer, Level II

Professional Development

Managing People for Peak Performance, 2005  ▪  Contract Management Basics, 2005

MS Networking Essentials, 2002  ▪  MS Windows NT 4.0 Administration, 2002

Introduction to CMMI (Stated & Continuous), 2004

U.S. Navy Professional Training

Technical Proficiencies